How do tills work

Others may have a key on the front top of the machine. Turn on the machine, or turn the key to the REG register position.

Newer registers may have a MODE button instead of a physical key. Program your register. Most registers have buttons that can be programmed to categorize similar items. These categories, or departments, can also be associated with taxable or non-taxable items.

You can also set the date and time. Other registers may have a manual lever underneath the receipt tape cover that needs to be switched to a Program option. Many cash registers have at least 4 tax buttons. These can be programmed at different tax rates, depending on if you have a flat sales tax as some states in the U. Follow the specific instructions in your register's manual to program these functions.

Part 2. Enter a security code or password to use the register. Many registers will require that you enter a clerk number or other security code to use the register. Clerk numbers are useful so that each sale is attributed to a particular person. This is helpful in tracking sales and clearing up errors.

Key in the amount for the first item. Use the number keys to type in the exact amount of the item. Typically you do not need to add a decimal, as cash registers do this for you.

Some registers will use a scanner, rather than asking you to manually enter in item prices. The scanner will read a barcode and enter the product's information automatically. If this is the case, you won't need to press the department button in the next step.

Hit the corresponding department button. Most registers require that you hit a button after the amount that assigns that item to a category of sale for instance, clothing, food, etc. Department keys can be programmed to be taxable or nontaxable. Consult your machine's manual for instructions on programming tax rates to correspond with keys. Looking at the receipt: press arrow or FEED key to have the register feed the receipt upwards so you can read what totals are being recorded on the receipt.

Every item you add on will be added to a running total, which is usually displayed on the cash register reader or screen. Add any necessary discounts to the price. If an item is on sale, you may need to enter in the percentage discount. This key is usually in the bank of buttons to the left of the number pad. Key in amounts for the remaining items. Use the number keys to enter in the exact dollar amount for each remaining item.

Be sure to press the corresponding department key after each item is entered. For example, if you have 2 books priced at R6. Hit the subtotal button. This button will give the total of the merchandise rung up. It will add any necessary tax that has been pre-programmed into the department buttons. Determine how the customer is going to pay. Customers may pay in cash, with a credit card, or with a check. You may also accept gift cards or certificates, which are most often treated as cash. Many registers will tell you how much change to give the customer.

Some do not, however, and you will have to do the math in your head. Once the till drawer pops open, you can place the cash or check in the drawer and count out any necessary change. This function may be protected for manager use only and may require that a manager uses a key to put the register in a different mode to access the NO SALE function. Close the till drawer. Always close the cash drawer immediately after you use it so that it is not left hanging open.

This could put you at risk for theft. Always empty out or remove the till drawer at the end of the business day and store it in a secure place. Part 3. Void a sale. If you have mistakenly entered in the wrong price for an item, or a customer decides they do not want to purchase an item after you entered it in, you may need to void the item or sale. This will remove it from the subtotal. You must void an item before entering in a new item. Otherwise, you will need to subtotal the items, then press VOID, then press the exact amount you'd entered by mistake, and press the department key.

This will subtract the incorrect amount from the subtotal. If you need to void the entire sale with multiple items, go through each item and void each one. Refund a sale. If a customer wants to return an item, you need to account for that in the day's cash totals before handing back money to the customer.

To refund a sale, press the REF key, type in the exact amount of the item, and press the corresponding department key. The till drawer will open and you can issue a refund to the customer. Certain buttons and functions such as refunding money can be protected for manager use only.

These might require that a manager uses a key to put the register in a different mode to use void or refund. Check with your supervisor regarding the correct policy for handling returns and refunds. Stop the error sound. Some registers will beep or emit an error sound if keys are pressed in the wrong order or wrong combination. Clear numbers that were entered incorrectly. If you have pressed the wrong numbers and have not hit the department button yet, press the CLEAR or C key to clear the numbers you've entered.

If you already hit the department button, you will need to void the transaction. Part 4. If you have multiple currencies enabled , you should declare a starting and ending value for each currency:. The starting and ending values will be recorded for each currency. However, the tills summary data expected amount in till, variance will be calculated against the default currency. Skip to Main Content. Home Revel University More. Log in Account Management. How Can We Help?

Search Search. Information Description. Configuring Tills When first setting up your tills, you must enable settings for currency tracking, currency coins, and other settings necessary for your employees to make sales and track payments. To setup your tills: First, log into your Management Console , and navigate to the Settings page. Click Clear Selections next to the menu on the left hand side, and search for the word tills in the search bar above the menu.

This will open your Till Settings. From here, you can enable: Barcode Safe Drop amount on receipt: Encodes the currency and amount of the safe drop into a CODE barcode and prints it on the safe drop receipt. Print Cashier Receipt for Safe Drops: Prints a receipt for the cashier in addition to the safe drop receipt.

Track Coins in Tills: When this is enabled, your till will track coins as well as paper monies. Corresponding coin fields for each denomination will be on the Till Management window when checking out a till on the POS.

You need to indicate the values of the coins you accept, and enter the default value of coins ex. See Tills: Tracking Coins for more information. With this enabled, it will require that an employee set their till as soon as they log into the POS: Require Setting of Tills: This will require anyone with access to a till to set it. Require Till Closure Before Clockout: If enabled, this will require an employee to close their till and do a safe drop before clocking out.

This will reset the till back to the original starting amount for another employee to login, or for you to take the till out of the cash drawer and put it in the safe at the end of the business day. Note: Virtual tills do not have the same restrictions as physical tills, as they are representative of the cash in an employees pocket. Note: Revel assumes that any coin currency is given in the base currency. Well-trained cashiers not only process payments quickly and correctly, but they also provide a friendly face for your brand.

To protect your business, your cashier training should include money-handling best practices and tips to reduce fraud. Have a clear, approved way of handling upset customers. Take cues from Nonviolent Communication , a communication technique that focuses on active listening and empathy. During cash till training, discuss the process and role play — first with the new hire as the angry customer and the experienced cashier demonstrating how to defuse the situation.

Then switch roles. Offer constructive feedback afterwards. Back to Town Square. Cashier training tips for efficiency Well-trained cashiers not only process payments quickly and correctly, but they also provide a friendly face for your brand. Purchase a barcode scanner if you have high product volume. Or better still, switch to a POS with digital receipts. When giving change, train cashiers to hand customers coins first and then notes. If you put coins on top of notes, they can slide off onto the floor.

Run your cashier training during a slow time in the day. Practice making purchases, going through the entire payment flow. Have each new hire cancel transactions to practice issuing refunds. Cover less frequent transaction types, like returns, as part of your cash till training.